General information
Customer Care
in order to make your new heirloom piece last a lifetime or two, Regularly shake it outside to let it breathe. vacuum often but softly without a beater bar to preserve its delicate fibers. Blot spills quickly with a damp cloth, avoiding harsh scrubbing. Occasionally, let it bask in the sunlight to refresh its natural beauty. When deeper cleaning is needed, trust a professional who understands its artisanal spirit. Your rug, crafted with love, deserves to be cherished just the same.
shipping information
Our rugs are handmade with love at our beachside studio in São Paulo, Brazil, and we proudly ship both nationally and internationally. Due to the weight and size of our rugs (up to 200x200cm), shipping costs and delivery times will vary based on your location. For international orders, please allow 2-4 weeks for delivery, depending on the destination.
For national orders within Brazil, delivery typically takes 7-14 days. We calculate shipping rates based on the size of your rug and your location, ensuring you have a clear understanding of costs upfront.
If you have any questions or need an estimate, feel free to reach out. We're here to ensure your rug arrives safely, no matter where in the world you are!
Store policy
Each of our rugs is lovingly handmade, and due to the nature of craftsmanship, slight variations may occur - these make each piece unique!
As all our rugs are made to order, all sales are final except in the rare case of a manufacturing defect.
If you believe your rug has a defect, simply reach out to us at contact.cloudyco@gmail.com with your order details and some photos, and we’ll work together to find the best solution.
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Please note that normal wear, spills, or small variations in colour and texture are part of the charm of natural wool and handmade craftsmanship and aren't considered defects. we also recommend that you measure your space and take framing dimensions into account before ordering. We’re always here to help if you have any questions or need advice on caring for your rug.
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Wholesale Inquiries
We love partnering with boutiques and businesses that share our passion for handmade, artisanal rugs. If you're interested in carrying our wool tufted rugs in your store, we’d be thrilled to chat! Please reach out to us at contact.cloudyco@gmail.com and we’ll be happy to provide more details on pricing and customisation options. Let’s create something beautiful together!